With more various wealth management products and services being brought to the table, Javier Salgado expresses his optimism on a premium banking proposition.
The head of personal financial services of HSBC Indonesia asserts that bankers need to build a more personal relationship with their wealthy customers in order to cater the customers’ banking needs.
“We therefore offer a solution wherein our relationship managers are able to assist our privilege customers at most,” Javier adds.
Amidst various attractive banking and other investment products available in the financial market, Javier says that HSBC offers a proposition that facilitates customers with their financial needs suited to their character and capacity. “And we offer HSBC Premier to high-end individuals as a personally tailored banking service with a global network.”
HSBC Premier is indeed a breakthrough in privilege banking solution.
The presence of HSBC Premier’s relationship managers is truly crucial in providing premium customers with advice and assistance while the bank facilitates the customers with a range of top of the class services and products of credit card, loan and wealth management (such as mutual funds, bond and insurance).
Javier furthermore says that another great benefit of being an HSBC Premier customer is the worldwide transfer of credit history throughout HSBC Global Network. Whether it is for a temporary stay or permanent move, an HSBC Premier customer can enjoy the bank’s excellent global connection.
“If you are an HSBC Premier customer, your credit history is transferred from the day you arrive in a new place. Not only can you open a new bank account, but you are also eligible to get a new credit card or even loan,” he explains.
In addition, HSBC Global Network allows Premier customers to monitor their banking activities through a single log on Internet banking and to access HSBC ATMs worldwide. “In the event that you lost all your belongings when travelling abroad, you can get the 24-hour MasterCard replacement and emergency cash at any HSBC banks in 88 countries throughout the world without having to show proper documents like ID or passport,” Javier explains.
Designed for those who need top-notch financial services, the bank does not put restriction on who can open an HSBC Premier account. “Anyone can open the account as long as they can fulfil the requirement of having a minimum Total Relationship Balance of US$ 50,000 or IDR 500 million,” Javier says.
He furthermore adds that those who have a high balance in their Premier account are eligible to access the innovative technology of sapphire, a retina recognition where Premier customers can avail of the Automatic Border Passage machine which allows them to fast track through airport immigration without having their passport stamped.
Javier remarks that many affluent Indonesians travel for either business or pleasure. “For this reason, HSBC has designed a Home & Away program that entitles HSBC Premier MasterCard holders to various discounts and privileges, ranging from dining and shopping to entertainment and travelling. And the great thing is that every Premier customer is entitled to this Premier MasterCard. The credit card is unsecured, so the credit limit is not related to the amount deposited into the Premier’s customer account.”
The Mexican Javier has held his current post since March last year. He was previously in charge of consumer assets in HSBC Hong Kong. Amazed with the alluring beauty of Indonesia, Javier has visited dozens of cities in the archipelago.
“Diving and culinary journey are among the activities I’m keen on doing at my leisure. And I’m glad that I’m now staying in the country with many beautiful diving spots. I especially like diving in Gili Trawangan, Lombok,” he asserts.
The father of two daughters also enjoys culinary journey. Nevertheless, he doesn’t have any preference on where to dine out. “Jakarta is a truly food haven. There are so many good restaurants here and it’s hard to tell which one is the best. I love Indian, Turkish, and of course Mexican food. I also like Indonesian dishes, but not the hot and spicy ones.”
For Javier, tasting various cuisines means learning different cultures. “What you eat often reflects your national identity. I’m always hungry to learn more about culture, particularly that of Indonesia. There are many similarities between Indonesian and Mexican culture; friendly folks, strong brotherhood, etc.”
Indeed, Javier treats his daily routine as a continuous process of learning, which is not limited to only subject of banking.
He recalls his college time when his interest in science got him to earn a bachelor’s degree in engineering from La Salle University in Mexico City in 1987. Nevertheless, his MBA degree from Ipade Business School, also in Mexico City, took him to his decades of experience in banking industry.
He also gives much credit to HSBC for his success. The bank has the focus of increasing its presence in selected emerging countries including Indonesia as one of the world’s fast growing economies.
Behind the bright side of Indonesia’s economic growth lies the increase in personal income growth. “If the country is going to grow at a rate of 6 percent, I believe that potential growth in the mass affluent segment will reach around 10 -15 percent and 7 -10 percent for the mid market segment. The both segments will indisputably pave the way for higher demands in banking services,” he concludes.
By Aulia R Sungkar. Published in HighEnd, May 2010.