Joycelyn Ling: Using an attentive bedside manner for everybody’€™s satisfaction

By Prasiddha Gustanto. Originally published in The Jakarta Post. Meet a healthcare executive who aims for a pain-free experience in the workplace. Joycelyn Ling, chief operating officer of Mount Elizabeth Hospital Singapore, believes the role of leaders is to make the hospital workplace conducive to maximized care for patients. For her, ensuring this means streamlining administrative processes so that both patients and employees do not have to worry about spending time on matter that … [Read more...]